Talk to the team

Email us

General support and product questions: support@autocaptions.org. We reply on business days, usually within one working day.

Include the Google account email you used, the plan or order ID if relevant, and a short description of the problem. Do not send your video or unreleased client footage by email; if we need a file, we will send a secure upload link.

Billing, invoices and refunds

Paddle.com is the Merchant of Record for AutoCaptions. Your receipt email contains a link to Paddle’s customer portal, where you can update your payment method, download invoices, or cancel a subscription. You can also manage the subscription from your account.

Refund requests are handled under the Refund Policy. Contact Paddle support from your receipt, or email us with the order details and we will help.

Privacy and account deletion

You can export your account data or delete your account from Account → Privacy and data. For other privacy requests, email us with the subject “Privacy request”. See the Privacy Policy for what we collect and why.

Security reports

If you believe you found a security issue, email support@autocaptions.org with the subject “Security report”. Include reproduction steps and the affected URL. Please do not access other users’ data, run destructive tests, or publish the issue before we have had a chance to respond.

Press and partnerships

For press, directory listings, or partnership questions, use the same email with “Press” or “Partnership” in the subject. We do not pay for reviews or publish sponsored rankings.